Step into Leadership

Objectives

The aim of this course is to introduce the skills and techniques required for an effective leader to achieve results through others.

It will develop abilities in staff motivation, planning to achieve objectives, communication, teambuilding and performance management.

Upon completion of this course, candidates will have been introduced to the skills and techniques used by high performance work teams and will understand the importance of their own activities, not only as team leaders but, as team members, developing your own skills as well as developing the skills of others.

Contents

Day 1

• Introduction
• Action centred leadership
• Leadership checklist
• Important leadership principles
• Staff motivation
• Benefits of employee training – exercise
• Theory of learning
• Effective communication
  • Verbal & non-verbal
• Listening skills
• Styles of leadership – exercises

Day 2

• Effective delegation – exercise
  • Why is it necessary?
  • Why does it fail?
  • Why is it difficult?
• Problem solving procedure
• Performance management – exercise
  • Employee assessment
  • Benefits of assessment
  • Problems with assessment
• Team building – exercise
  • Group behaviour
  • Team building methods
  • Team briefing
• Action Plans