Delegates will learn and practice how to use assertiveness skills to promote themselves in both personal life and in the workplace.
Companies will benefit from employees with enhanced communication skills, leading to clearer workplace communication and reduced conflict.
- Assertiveness explained
- Types of behaviour
- Communication facts
- The importance of the voice
- Behaviour versus body language
- Making requests assertively
- Compliments and criticism
- The skills of persuasion
- Effective communication
- Types of assertion
- Saying NO! AND MEANING IT
Delegates will also be required to successfully complete a questionnaire.
Secure your place now!
Please chose from the dates and locations listed below. Select the number of attendees and book to secure your place today.
If none of the dates are suitable, please get in touch with your prefered dates and we will see what we can do.
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